Customer Service and Experience

CUSTOMER SERVICE AND EXPERIENCE

Deliver Amazon-worthy support at scale

We help brands deliver seamless, responsive customer service across every channel. From pre-purchase to post-delivery, we optimize every experience to protect your reputation and turn shoppers into long-term brand advocates.

Our Approach to Customer Experience

Amazon-Focused CX Ops

We act as your first-line customer service team responding to buyer messages, handling refunds, and managing cases directly through Seller Central or Vendor Central.

Review Monitoring & Response

We track your reviews in real time, escalating serious complaints, crafting brand-safe responses, and helping you identify product quality insights early.

Proactive Issue Resolution

Whether it’s a logistics delay, chargeback, or misrouted return, we act before issues escalate often preventing negative feedback or policy flags.

Customer Feedback Loop

We provide monthly CX reporting with categorized themes, so you can improve your listings, product design, or fulfillment strategy based on actual customer feedback.

Acadia Commerce has been instrumental in helping us scale our Amazon sales. Their team has done an outstanding job with our A+ content, ASIN optimization, and managing our ad campaigns. In just four months, we’ve already seen our sales triple. Their support team is knowledgeable, thorough, and always available when we need them. We highly recommend Acadia Commerce to any brand looking to grow on Amazon.

Leaha Franks Instantly Ageless

Our brand's Amazon presence was lackluster until Acadia stepped in. In a short time, they helped us stand out in the competitive lash and brow serum category. Acadia created clean and beautiful A+ Premium content, strategically optimized our listings with keywords, enrolled our products in Brand Registry, and unified our product family through ad display. Acadia also was proficient in navigating Amazon's processes which helps a brand with their time management. As well, their defense marketing strategy for products is invaluable. The Acadia team is responsive, professional, and easy to work with, providing seamless communication and asset approval tools. I highly recommend this agency and distributor to any brand looking to quickly improve their Amazon presence and increase sales.

Nicole Piggot Brand Manager of Rocasuba

Acadia Commerce has been a game-changer for our Amazon sales. Their strategic approach to PPC and SEO has significantly boosted our product visibility. The team is knowledgeable, responsive, and truly cares about our success. Highly recommend!

Jessica T Founder of ECG Products

Working with Acadia Commerce was the best decision we made for our Amazon business. Their data-driven strategies helped us optimize our listings and maximize conversions. The results speak for themselves—our revenue has doubled!

Mark D CEO of TNG

I’ve worked with several Amazon marketing agencies, but Acadia Commerce stands out for their transparency and results-driven approach. They provide detailed reports and insights that help us make informed decisions. Our ROI has never been better!

Liam R Director of HNT Essentials Co.

Acadia Commerce is the secret sauce behind our Amazon success. Their team’s creative strategies and deep understanding of Amazon’s algorithms have helped us scale faster than we ever expected. It’s like having an in-house expert team!

Emma W Founder of Pure Beauty Inc.